Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Items that cannot be returned:
To make a return, you must show us a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
Any item that is not in its original condition, that is damaged or has some parts missing for reasons that are not due to an error on our part.
Any item that is returned more than 30 days after delivery. Defective item (s) received
If your order is delivered to you completely or partially defective, you may benefit from a return or a refund of the item (s) concerned. To do so, send us a message to the following email address: firstname.lastname@example.org , including proof of payment (a screenshot of the email confirmation received when placing your order for example) and a photo of the items concerned. Please also specify in the message if you want a return of the defective items or rather a refund of them.
Order cancellation (if applicable)
Most orders are processed within 48 hours. If you would like to cancel your order for any reason, email us at email@example.com
A large majority of items in stock are processed and / or dispatched within 48 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and / or shipped.
No request to cancel your order will be taken into account if it has already been processed.
Replacement and purchase order (if applicable)
Exchange your item for a different size / color.
Exchanges are only available for size and / or color of the same style. Exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
Refund details and vouchers
By default, the refund method is credit.
If you wish to receive a refund on the payment method used during your purchase, you must notify us by email at firstname.lastname@example.org .
Orders that are exchanged or items returned / exchanged due to a manufacturer's defect will not incur a restocking charge. The charge will be applied to the original order and the balance will be refunded.
Only the final price paid (after any reduction) will be refunded. Discount codes or vouchers cannot be re-issued and are not refundable
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuing entity, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at email@example.com
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you would like to exchange it for the same item, please email us at firstname.lastname@example.org Please contact customer service for know the terms of return.
If the returned item was identified as a gift during purchase and was sent to you directly, you will need to contact the buyer for any action.
To return a product, please contact customer service to find out how to return: email@example.com
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item over $ 75, you will need to use a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.